Terms & Conditions
A legal disclaimer
Terms and Conditions
Effective Date: June 15th, 2025
These Terms and Conditions govern your use of services provided by André Brakenhoff, a coaching and consulting business registered and operating in Spain. By purchasing or engaging in any of our services, you agree to these Terms and Conditions.
1. Services Offered
We provide coaching and consulting services to individuals and businesses, including but not limited to:
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1:1 coaching sessions
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Group coaching
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Business and organizational consulting
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Workshops, courses, and online programs
The scope, format, and duration of each service will be outlined clearly before the start of any engagement.
2. Booking and Payment
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All sessions and services must be booked in advance.
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Payment is due upfront or as otherwise agreed in writing.
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Accepted payment methods include bank transfer, PayPal, or other secure payment platforms.
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Prices are listed in EUR (€) and include applicable taxes unless otherwise stated.
Late or missed payments may result in suspension or termination of services.
3. Cancellations and Rescheduling
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Client cancellations must be made at least 24 hours in advance to reschedule without penalty.
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Sessions canceled with less than 24 hours’ notice may be forfeited.
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If we cancel, you will be offered a reschedule or a full refund.
Workshops, group programs, and packages may have specific cancellation policies outlined separately at the time of purchase.
4. Refunds
Due to the nature of coaching and consulting work, we do not generally offer refunds once services have been delivered. Refunds for pre-paid sessions or packages are handled on a case-by-case basis and are at our discretion.
5. Confidentiality
We maintain strict confidentiality regarding any personal or business information shared during coaching or consulting. Your data will not be disclosed to third parties without your written consent, unless required by law.
Please note that while sessions are private, we may discuss anonymized client scenarios for educational or supervision purposes.
6. Client Responsibility
You are responsible for:
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Attending sessions on time
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Taking ownership of your decisions, actions, and outcomes
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Being honest and open in the coaching process
We are not liable for results or outcomes derived from coaching, as they depend on your personal effort and circumstances.
7. Intellectual Property
All content provided during the course of our work together — including documents, frameworks, tools, and materials — remains the intellectual property of André Brakenhoff. These materials are for your personal use only and may not be shared, copied, or distributed without explicit written permission.
8. Limitation of Liability
To the extent permitted by law, we are not liable for any direct, indirect, or consequential damages arising from your use of our services. Coaching and consulting do not constitute medical, psychological, or legal advice.
9. Data Protection
We handle all personal data in compliance with the EU General Data Protection Regulation (GDPR). Please refer to our [Privacy Policy] for full details.
10. Governing Law
These Terms are governed by the laws of Spain and the European Union. Any disputes will be handled through the appropriate Spanish courts, unless otherwise agreed.